Our money-back guarantee ultimately depends on Pre-publication Unlimited Edits (PrPUE) as in Content Satisfaction of StanzaGo T&C. If you meet the criteria mentioned in the PrPUE clause, you can claim a refund per the conditions mentioned on this page.
You might also not receive a complete 100% refund of your payment due to the charges applied by Payment Partners or Bank Accounts at Our End.
The supported content groups for Money-Back are
- Monthly Subscription.
- Weekly Subscription.
- Individual Content.
Note: $10 trial content amount is not refundable.
Money-back on Monthly Subscription
For a monthly subscription, we offer a 30-day money-back guarantee that is partial.
A month counts approx. 4 weeks and 3 days. Therefore, we have divided the money-back for the monthly subscription as 8 days for 3 weeks and 6/7 days for the last, except for February, 7 days for 4 weeks.
Based on this, you get different percentages of refunds claimed in different weeks. This is due to the delicate nature of Content and to save StanzaGo Team’s efforts from fraud and misuse. The money-back you’d get is as follows,
* Money-back Percentage will get reduced if you’ve approved any work during Refund Claimed Week at the amount of $0.081/word. For instance, you claim a refund in week 2nd and have approved 2 content of 1500 words. Then you’ll get:
Money-back Percentage (75%) − (minus) Approved Content Number of Words (3000) X (multiplied by) Per Word Amount ($0.081)
If you claim without any approved work, you get a full refund based on the Refund Claimed Week.
Money-back on Weekly Subscription
Our money-back guarantee on a weekly subscription differs from monthly money-back. Yet, it ultimately depends on PrPUE as in the Content Satisfaction clause of StanzaGo T&C.
For the weekly subscription, you get up to a 100% refund during each weekly cycle, which is partial. For instance, if you approve 2 content of 1500 words and ask for a refund in the running weekly subscription, then you get
100% refund of the order amount − (minus) Number of Approved Content Words (3000) X (multiplied by) Per Word Amount ($0.081)
Money-back on Individual Content
For a single individual content, you get a full refund without any questions asked upon failure to provide Satisfaction Attempts or you’re not satisfied with UER as in the Content Satisfaction clause of StanzaGo T&C.
For individual bulk content, you get a full refund for unapproved and not delivered content work. The refund price will be determined as follows,
100% refund of the order amount − (minus) Number of Approved Content Words X (multiply by) Per Word Amount
The Per Word Amount rate for each content of the Individual Content group is determined as follows,
In case you find any discrepancies with the payment or our refund system, please reach out to us at [email protected]. And if we can't resolve your query, please reach out to the Judiciary of Jaipur, Rajasthan, India. Lawsuits outside the Judiciary of Jaipur, Rajasthan, India, won't apply to StanzaGo and its employed team members or founders.