Last updated: 14th October 2022.
Our clients are everything to us. Without them (you), we won’t be able to run this platform. Your ideas and values matter to us. And this Terms & Conditions (StanzaGo T&C) clause is an outcome of those so that you can make the most out of StanzaGo.
With this in mind, a look at our values.
- Human Written Content for Humans:
Machines can’t touch human emotions, at least for now; therefore, StanzaGo prefers content that goes straight to the heart (and then to the mind.)
- AIM – Quality Content for the Web:
Our work will help you emerge as the expert in your domain and the brand your audience can trust, alongside making the web full of quality and valuable resources.
- All Over Satisfaction:
Be it content, support, or even pricing, at StanzaGo, you’ll find satisfaction in every step you take. Our values, work method, and charges are built to fulfil your requirements.
We guess these are enough to continue the rest of the nuff. đŸ‘‡
By availing our services or using the StanzaGo platform, you agree with everything mentioned on this page. We, Us, and Our refers to StanzaGo, its Employees, Platform Managers, and Founders. We hope the information here will help you understand how things work on our platform, i.e., StanzaGo.com.
Account Approval at StanzaGo:
After making the payment, your account approval on StanzaGo happens at the sole discretion of StanzaGo itself. No 3rd party or other influence can motivate StanzaGo and its employed team members to approve your account.
Upon account approval, you’ll receive an email sharing the details to access your my-account area. Here, you can review your orders, subscriptions, payment details and more.
You might also receive another email sharing the details to log in StanzaGo Content Dashboard.
Using the StanzaGo Content Dashboard, you can request content, track your content request and communicate with one of our team members or writers.
Visit StanzaGo guidelines to learn how you can access the Content Dashboard.
Content Delivery:
Delivery is vital; though there’s no involvement of packaging and delivery partners, content, too, takes a bit of time considering the following facts,
- Discussion.
- Research.
- Structure/Outlining.
- Testing (if applicable, for example, in case of writing Documentation/User Guides/Product Descriptions)
- Writing.
- Re-reads.
- Editing.
- 1st Draft (Considered as Delivery)
- Incorporation of suggestion.
- Submission.
By taking into account the above factors/content creation phases, this is how delivery plays out at StanzaGo.
For Newsletters and Other Content (Ads, Social Copy; Proposals, Reviews, and Resumes)
The delivery will be projected based on the scope of work after discussion.
Other Essential Notes on Content Delivery:
- Bulk content will be delivered separately, one by one, rather than all at once.
- Weekends will not be counted in the delivery time.
- Content will be delivered in the StanzaGo Content Dashboard in Google Docs format. Or we will share it in an email upon request.
- $10 trial content only includes 500 words and not more than that.
Privacy Policy:
We care for your sensitive information; that’s why we have created a separate page. Otherwise, the Terms and Conditions will be much longer than it should be.
Read our privacy policy here → Privacy Policy – StanzaGo
Content Satisfaction:
At StanzaGo, you can avail of content services under four major groups,
- Weekly Subscription.
- Monthly Subscription.
- Individual Content.
- Custom Work.
Note: Custom Work has a separate policy, that you can find at the bottom of this page.
Each group, except for Individual Content of Articles, Blogs, and Tutorials; Newsletter, and Other Content, comes with Pre and Post Publication Edits.
These edits count as Satisfaction Attempts that fulfil our Money-Back Guarantee. And these attempts have different criteria for each content and content group. To avail of our service’s benefits in the most suitable way, you must understand them clearly. Therefore, the following paragraphs will help you get the best out of our Content Satisfaction Criteria.
Pre-publication Unlimited Edits / Satisfaction Attempts (PrPUE)
Pre-publication Unlimited Edits/Satisfaction Attempts are those edits that you can request or avail of before you publish the content anywhere. And each pre-publication edits have a time frame to request them or avail of, which is necessary to follow.
Failing to do those will count the work as APPROVED, and you cannot claim for Money-back.
1. For Weekly Subscription
You get Unlimited Edit Requests (UER) within each cycle of the weekly membership with 24-hour Request Edit Time (RET) for each content delivered.
For example, your Blogger Weekly plan starts on Wed; you get 2 blog credits. We deliver the 1st blog on FRI at 12:00 PM IST. You’ve got 24-hour RET; if you FAIL to RESPOND at this time, the Article/Blog/Tutorial will be considered as APPROVED, and you will not be able to avail of Money-back for that Article/Blog/Tutorial.
However, if you respond after the RET, we will provide you with Edits.
If you RESPOND within RET and we can’t satisfy you within the weekly cycle before next Wed, you can avail of money-back.
2. For Monthly Subscription
A month counts approx. 4 weeks and 3 days; therefore, we have divided the content Edit Time Frame as 8 days for 3 weeks and 6/7 days for the last, except for February, 7 days for 4 weeks.
During your monthly subscription, you get Unlimited Edit Requests (UER) for each content delivered with a maximum 24-hour Request Edit Time (RET.) If you FAIL to RESPOND within RET, the content will be counted as APPROVED, and you cannot claim money back for that but are eligible for edits.
Also, the maximum edit cycle for the entire content to be edited is the running monthly subscription month.
It means that all the content needs to be edited and approved within the month you have paid for. If your plan starts from 1st January, then all the work should be edited and approved before 1st February.
Failure to make Satisfaction Attempts from our side will make you eligible for the Money-back guarantee.
3. For Individual Content
You get Unlimited Edit Requests (UER) for each content delivered with 24-hour Request Edit Time (RET.) If you do not RESPOND within RET, the content will be counted as APPROVED (not claimable for REFUND) but eligible for Edits.
The maximum time for UER is 3 days, starting from when we deliver the content.
Within these days, if we can’t satisfy your request, you can claim money back for the Unapproved work.
Post-publication Unlimited Edits(PoPUE)
Post-publication Unlimited Edits allow you to make changes to the content you’ve APPROVED or got APPROVED due to your non-response within RET. These edits don’t count as Satisfaction Attempts/Edits, and you cannot ask for a refund.
No refund shall be given based on the PoPUE.
To avail of Post-publication Unlimited Edits, you should have a subscription account or individual content from eligible groups:
- Weekly Subscription: Enterprise or Freelancer.
- Monthly Subscription: Enterprise or Freelancer.
- Individual Content: Documentation or Product Description
The maximum number of days within which you can request Post-publication Unlimited Edits is 14 days. And this time frame starts based on the APPROVED status of the content as in the Pre-publication Unlimited Edits clause.
Weekends Excluded
To help our customers get the best out of our services, we have excluded weekends (Saturday and Sunday) from RET. Thus, allowing you to respond on time and avail of UER.
For example, if we deliver the content on Friday at 12:00 PM IST, you can respond by Monday at 12:00 PM IST. This helps our customers living in different time zones and working in different cultures get the best content from StanzaGo.
Your location is determined by the Payment Method and Address defined while ordering content from our platform.
Money-back Guarantee:
Our money-back guarantee ultimately depends on Pre-publication Unlimited Edits (PrPUE) as in Content Satisfaction. If you meet the criteria mentioned in the PrPUE clause, you can claim a refund per the conditions mentioned in this section of the StanzaGo T&C for each content group.
You might also not receive a complete 100% refund of your payment due to the charges applied by Payment Partners or Bank Accounts at Our End.
The supported content groups for Money-Back are
- Monthly Subscription.
- Weekly Subscription.
- Individual Content.
Note: $10 trial content amount is not refundable.
Money-back on Monthly Subscription
For a monthly subscription, we offer a 30-day money-back guarantee that is partial.
A month counts approx. 4 weeks and 3 days. Therefore, we have divided the money-back for the monthly subscription as 8 days for 3 weeks and 6/7 days for the last, except for February, 7 days for 4 weeks.
Based on this, you get different percentages of refunds claimed in different weeks. This is due to the delicate nature of Content and to save StanzaGo Team’s efforts from fraud and misuse. The money-back you’d get is as follows,
* Money-back Percentage will get reduced if you’ve approved any work during Refund Claimed Week at the amount of $0.081/word. For instance, you claim a refund in week 2nd and have approved 2 content of 1500 words. Then you’ll get:
Money-back Percentage (75%) − (minus) Approved Content Number of Words (3000) X (multiplied by) Per Word Amount ($0.081)
If you claim without any approved work, you get a full refund based on the Refund Claimed Week.
Money-back on Weekly Subscription
Our money-back guarantee on a weekly subscription differs from monthly money-back. Yet, it ultimately depends on PrPUE as in the Content Satisfaction clause of StanzaGo T&C.
For the weekly subscription, you get up to a 100% refund during each weekly cycle, which is partial. For instance, if you approve 2 content of 1500 words and ask for a refund in the running weekly subscription, then you get
100% refund of the order amount − (minus) Number of Approved Content Words (3000) X (multiplied by) Per Word Amount ($0.081)
Money-back on Individual Content
For a single individual content, you get a full refund without any questions asked, upon failure to provide Satisfaction Attempts or you’re not satisfied with UER as in the Content Satisfaction clause of StanzaGo T&C.
For individual bulk content, you get a full refund for unapproved and not delivered content work. The refund price will be determined as follows,
100% refund of the order amount − (minus) Number of Approved Content Words X (multiplied by) Per Word/hr Amount
The Per Word Amount rate for each content of the Individual Content group is determined as follows,
In case you find any discrepancies with the payment or our refund system, please reach out to us at [email protected]. And if we can’t resolve your query, please reach out to the Judiciary of Jaipur, Rajasthan, India. Lawsuits outside the Judiciary of Jaipur, Rajasthan, India, won’t apply to StanzaGo and its employed team members or founders.
Payment Issue, Refund and Dispute:
At StanzaGo, the payment of Individual Content, Monthly and Weekly Subscriptions are processed through,
And using the WooCommerce and WooCommerce Subscriptions plugins. Therefore, the payments you make are secure, and details are never shared with any 3rd-party other than our payment processors, which are PayPal, RazorPay and Stripe.Â
PayPal, RazorPay and Stripe have partial knowledge of the payments you make due to our payment processors. Yet, they have limited control and can’t misuse it. Please read their Terms and Conditions and privacy policies on how they process user data,
By using our platform, you agree with their (Our Payment Processors: PayPal, RazorPay and Stripe) policies linked on this page of StanzaGo Terms and Conditions. Any breach or vulnerabilities that happen to their platform may/may not compromise your data; StanzaGo will not be held responsible for it.
WooCommerce and WooCommerce Subscriptions plugins are hosted on our servers; therefore, StanzaGo does have details of your payment mode and only use it to process your orders or subscriptions. However, we don’t store your Card Number, CVV or any other delicate information. Nor do we sell/share to any 3rd party platforms, whether online or offline.
We care about our customers and their privacy. Therefore, we never exploit their data intentionally or unintentionally. Besides, StanzaGo is protected by 256-bit encryption. Thus, your details are secure with us, and we regularly run checkups to ensure our platform’s protection.
Payment Issue
While making any purchase or subscription to our plan, if you’re unable to do it or your payment method gets rejected, please reach out to us at [email protected]. Or use our instant Chat option if available.
Payment Refund and Account Cancellation
By using our services or platform, you’re not bound to any contract. You can cancel or ask for a refund anytime.
Based on our Money-back Guarantee, you can reach us at [email protected] to request a refund. Follow our guide on how to request a refund using your account. The amount will be refunded from our end and proceeded by the Payment Processors you used while making the payment. It can take 7- 15 days to be reflected in your account.
To cancel your account, please reach out to us at [email protected] or follow this guide on how to cancel a StanzaGo Subscription using your account.
Payment Dispute
Your money is safe with us, but in case of refund issues, you can raise a dispute by reaching us at [email protected]. We will look into your case and provide the best solution possible. Yet, if you don’t find the refund in your account within 7-15 working days, you need to reach out to your Bank and Our Payment Processor you used while making the purchase on StanzaGo.com.
We will provide the payment details to help you resolve the issue you might face.
Content Health Checkups:
Content Health Checkups (CHC) entitle you to an additional 3 (three) months of time from the day of delivering the content to improve the content in terms of
- On-page SEO (Keyword insertion, Anchor Text, Internal Linking and Outbound Links.)
- Up to 150 Words Content Edit or Addition.
- Media Change.
During this period, we regularly check how your content is performing and provide you with input to implement changes. This makes your content fresh and performing for a longer period.
Besides, if you need to add more content that exceeds the word limit of 150, we’ll help you at a rate of $0.081/word — regardless of the content type.
Content Rollover:
Content Rollover at StanzaGo allows you to use unused credits of the weekly and monthly subscriptions. This is how it works,
Weekly Subscription Content Rollover
In a Weekly Subscription, you get 2 to 3 Blog Post Credits, depending on your chosen plan. Besides, credit for other content types is included with the particular plan you’ve subscribed to.
So, due to some reasons, if you’re not able to utilise these credits for the week you’re charged; you can use them in the next week. You can do that for up to 4 (four) consecutive weeks. After that, your Content Rollover will reset.
This is good when you’re taking a short break — no need to cancel or pause the subscription plan.
If somehow you’re not able to utilise the rolled-over credits within four weeks, then, in that case, we will offer you a refund*.
If you cancel your subscription and there are rolled over credits left with new credits, then you must utilise them before the plan expires with an extended grace period of 7 days. The grace period is only available when you cancel the subscription before 1 or 2 days of the renewal date.
If you don’t want to utilise the rolled-over credits after subscription plan cancellation, we will offer you a refund**.
* 25% reduced from the total order amount†. This deduction is the maintenance charge to keep your account active and provide service and customer support whenever needed.
** 25% reduced from the total order amount of unused credits.
†Refunding unused credits will take longer to reflect in your Bank Account than the usual time frame of 7-15 days.
Monthly Subscription Content Rollover:
In a Monthly Subscription, you get 8 to 12 Blog Post Credits, depending on the plan you choose. Besides, credit for other content types is included with the particular plan you’ve subscribed to.
So, due to some reasons, if you’re not able to utilise these credits for the month you’re charged; you can use them in the next month. You can do that for up to 2 (two) consecutive months. After that, your Content Rollover will reset.
This is good when you’re taking a short break — no need to cancel or pause the subscription plan.
If somehow you’re not able to utilise the rolled-over credits within two months, then, in that case, we will offer you a refund*.
If you cancel your subscription and there’s rolled over credits left with new credits, then you must utilise them before the plan expires with an extended grace period of 15 days. The grace period is only available when you cancel the subscription before 1 or 2 days of the renewal date.
If you don’t want to utilise the rolled-over credits after subscription plan cancellation, we will offer you a refund**.
* 25% reduced from the total order amount†. This deduction is the maintenance charge to keep your account active and provide service and customer support whenever needed.
** 25% reduced from the total order amount of unused credits.
†Refunding unused credits will take longer to reflect in your Bank Account than the usual time frame of 7-15 days.
Availability & Support 24×7:
To serve our customers to the fullest, we’re available Mon to Sunday, 24x7x365 Days. Yet, you can expect a response from our writers and support team within 48 hours. For whatever query you have in mind, you can reach out to us without hesitation.
You can use the direct Chat option. If one of our writers or support team members is available online, they’ll attend to your request.
You can also email us at [email protected].
If you’re having any difficulty using the platform, you could try our Knowledge Base to resolve an issue on your own. Otherwise, we’re always here to help.Â
Communication and Assurance:
For non-customers, we’re available through Chat and Email options. Customers can reach out to us using the in-built Communication option available with their Content Dashboard.Â
Learn more about Content Dashboard and how you can use it for communication here.
You can still use the Chat and Email option, that is, [email protected], if you’re facing any trouble using the platform.
The communication is end-to-end encrypted so that no 3rd party can view the conversation you have with our team members. Whatever you share with us is safe and protected by different tools hosted on our servers.
Your privacy is important, and we ensure it 100%.
Every work we start comes under NDA, which means we’ll not share the details of your work with any 3rd Party for our gains. Furthermore, we’ll not sign any separate NDA with you to start the work.
We hold the right to showcase your brand on our platform to present you as the Client for the portfolio.
We can also display the work as a demo, as you can see on our subpages of the StanzaGo Demos. Yet, it will not include anything that would compromise the NDA or your project. Before displaying anything, we shall/shall not take your permission. However, not responding to our request would automatically make us eligible to showcase the work as Demo.
In this case, the response time will be no longer than 1 week.
We can display the work as a demo and present you as our client in any timeline of the project. It could be when we start working on the project or once the project has ended.
We’ll display the demo and your brand/company as our Client for the portfolio, regardless of your position in the company.
If you don’t want us to display anything, either your brand or work as a demo, you need to pay us 1% of the total project/order amount. Payment can be made via any method we’d share with you.Â
StanzaGo shall reserve the right to display or not your brand and work in our portfolio. No external requests or anything that lies outside StanzaGo’s organisation can motivate us to do so.
Policies on Custom Work:
Custom Work on StanzaGo is contract-based assistance. Therefore, there are separate terms and conditions for it, and it doesn’t imply any points from the above clauses. The policies we have for Custom Work are as follows,
Work by Kitchen.co Medium
To establish communication with you and provide a better work experience, we use the platform offered by Kitchen.co. It’s a Project Communication Platform that provides many easy solutions to handle multiple clients at the same time without any interference.
On StanzaGo, we use their Form only to receive custom Project Queries. And once users share their project details, everything else will proceed in the Kitchen.co platform.
Learn more about how they process user data and their privacy here and here.
Note: During custom work, if any vulnerabilities or breaches happen at Kitchen.co’s platform, and some of your data get compromised, StanzaGo will not be responsible for it. We only use their Form on the site, and communication happens in a Safe environment provided by Kitchen.co. Therefore, we aren’t liable for any loss you might experience because of any technical, intentional or any other problem that happens with Kitchen.co and its platform.
Payment and Assurance
To start work on your Project, you need to pay in advance either for the milestone or the entire project. The advance payment we request will be 100% + 25% (it’s security money, refundable) of the total estimated project/milestone amount.
Once the project or milestone gets completed, delivered and approved by you, we’ll refund the security money, which is 25%.
Every work we start comes under NDA, which means we’ll not share the details of your work with any 3rd Party for our gains.
Furthermore, we’ll not sign any separate NDA with you to start the work.
We hold the right to showcase your brand on our platform to present you as the Client for the portfolio.
We can also display the work as a demo, as seen on our StanzaGo Demos subpages. Yet, it will not include anything that would compromise the NDA or your project. Before displaying anything, we shall/shall not take your permission. However, not responding to our request would automatically make us eligible to showcase the work as Demo.
We can display the work as a demo and present you as our client in any timeline of the project. It could be when we start working on the project or after it has ended.
We’ll display the demo and your brand/company as our Client for the portfolio, regardless of your position in the company.
If you don’t want us to display anything, either your brand or work as a demo, you need to pay us 1% of the total project/order amount. Payment can be done via any method we’d share with you.
StanzaGo shall reserve the right to display or not your brand and work in our portfolio. No external requests or anything that lies outside StanzaGo’s organisation can motivate us to do so.
Content Edits and Support
The content you get from us through Custom Work, regardless of its nature, comes with Unlimited Edits — both Pre-Publication and Post-Publication. Yet, the timeline to avail of Unlimited Edits is 1 week for Pre-Publication Edits and 15 Days for Post-Publication Edits.
Final Approval of the content will count the work as delivered, and you’re only eligible to get further edits for the next 15 days that fulfil the Post-Publication Edits. Unlimited edits only count,
- Content structure change,
- Rephrasing paragraphs,
- Removing content,
- Media change,
- Adding or altering external/internal links,
- And up to 150 words of new content. (Applicable to Post-Publication Edits only.)
Failure to provide you with Pre-Publication Edits from our side will make you eligible for a complete refund of your payment.
Post-Publication Edits aren’t considered in the refund whatsoever.
Refund Guarantee on Custom Work
On Custom Work, we offer a No Questions Asked Refund Policy. And the criteria to avail of a refund are as follows,
- If you request a refund after 2 (two) days of starting the work, in case you do not need the work any longer, we’ll be able to refund the order amount minus the 25% security deposit money.
- If we’ve delivered the work and you don’t like it,
- First, we’ll offer you Satisfaction Attempts (Edits to make the content per your requirement).
- Even after the Satisfaction Attempts, if you’re not okay with the content, we’ll offer you a refund of 75% of the total order amount minus 25% of the total project amount and 25% of the security deposit. This is due to the delicate nature of the content and to protect StanzaGo’s efforts from being exploited by exploiters.
- If you stop us from working on the project within 2 (two) days of starting the work, we’ll offer you a refund of 100% of the total order amount + 25% amount deposited to us as security money.
- Apart from what you’ve paid, StanzaGo shall not pay anything as compensation or cost of damages.
- You might also not receive a complete 100% refund of your payment due to the charges applied by Payment Partners or Bank Accounts at Our End.
In case you find any discrepancies with the payment or our refund system, please reach out to us at [email protected]. And if we can’t resolve your query, please reach out to the Judiciary of Jaipur, Rajasthan, India. Lawsuits outside the Judiciary of Jaipur, Rajasthan, India, won’t apply to StanzaGo and its employed team members or founders.
Working Outside StanzaGo With StanzaGo Employed Writer(s)
Working outside the StanzaGo platform with the currently/ex- employed writer(s) or any other team member of StanzaGo is against StanzaGo Terms and Conditions (StanzaGo T&C.)
In any situation, your data, your platform, your project or anything of yours gets compromised or exploited by working with our employees outside the StanzaGo platform; we will not be held responsible for it. By coming in contact with our employed (permanent/remote/part-time/ex-employee) team member outside the StanzaGo Platform is at your own risk, which we never suggest you do.
We care for our customers’ safety; therefore, when you need content from StanzaGo, get it from the StanzaGo Platform, not outside it.
Essential Term Before End of StanzaGo Terms and Conditions
By availing our services or using the StanzaGo platform, whether Individual Content, Subscriptions or Custom Work, you agree with everything mentioned on this page – every clause written above. We hope the information here will help you understand how things work on our platform, i.e., StanzaGo.com.
In case you find any discrepancies with our platform, please reach out to us at [email protected]. And if we can’t resolve your query, please reach out to the Judiciary of Jaipur, Rajasthan, India. Lawsuits outside the Judiciary of Jaipur, Rajasthan, India, won’t apply to StanzaGo and its employed team members or founders.
That’s it;
Thank you for your time.
StanzaGo – Quality Content for WP, Tech and SaaS Business
We support people in their purpose so that they can assist other people in their purpose.
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End of StanzaGo Terms and Conditions (StanzaGo T&C)
